This Privacy Notice explains how AlterSpin collects, uses, stores and protects personal information when you visit our website, create an account, use casino or sportsbook services, make transactions or contact customer support.
It also describes the choices available to you and the rights you may have under applicable privacy legislation. By using the platform, you acknowledge that your information may be processed as described in this notice.
Last updated: July 2026
Information We Collect
The information we process depends on how you interact with AlterSpin. Some details are provided directly by you, while others are generated automatically when you use the website, games, payment tools or account features.
| Data Category | Examples | Main Purpose |
|---|---|---|
| Account information | Name, date of birth, address, username, country and preferred currency | Account registration, access and administration |
| Verification information | Identity documents, proof of address and payment ownership records | Identity checks, fraud prevention and regulatory compliance |
| Transaction information | Deposits, withdrawals, payment methods, balances and transaction history | Payment processing and account reconciliation |
| Gaming information | Bets, wagers, wins, losses, bonuses, game history and sportsbook activity | Providing services, settling results and monitoring account activity |
| Technical information | IP address, browser, device type, operating system and login records | Security, platform performance and fraud detection |
| Communication records | Live chat conversations, support requests and promotion preferences | Customer assistance and service communication |
Please provide accurate and current information when creating or verifying an account. Incomplete or incorrect details may delay account checks, payments or withdrawals.
How We Use Personal Information
We use personal information only where it is necessary to operate the platform, protect customers, meet legal obligations or support legitimate business activities.
- Creating, verifying and managing player accounts
- Providing casino games, live dealer services and sports betting
- Processing deposits, withdrawals and account balances
- Confirming identity and payment method ownership
- Detecting fraud, account misuse and suspicious transactions
- Applying bonus, cashback and VIP programme conditions
- Responding to support requests and technical issues
- Maintaining website security and service performance
- Meeting licensing, financial and responsible gambling obligations
- Sending service messages and permitted promotional communications
Personal information is not used for purposes that are incompatible with the reason it was originally collected unless permitted or required by applicable law.
Legal Grounds for Processing
Depending on the information involved and the applicable jurisdiction, we may process personal data because it is required to provide the services requested by you, comply with a legal obligation, protect legitimate business interests or act with your consent.
Contract-related processing includes account administration, game participation, payment handling and withdrawal settlement. Legal and regulatory processing may include age verification, anti-money laundering checks, fraud prevention and responsible gambling monitoring.
Where processing is based on consent, you may withdraw that consent through the available account settings or customer support channels. Withdrawal does not affect processing that took place before the consent was removed.
Identity and Account Verification
AlterSpin may request documents or additional information to confirm your identity, age, residential address or ownership of a payment method. Verification can take place during registration, before a withdrawal or whenever unusual account activity is detected.
Requested documents may include government-issued identification, proof of address, payment confirmation or information concerning the source of funds. These records are used only for verification, security and compliance purposes.
Failure to complete a required check may result in transaction delays, temporary account restrictions or the inability to continue using certain platform features.
Payments and Financial Information
Deposit and withdrawal information is processed to complete transactions, investigate payment issues and maintain accurate account records. AlterSpin may work with banks, card processors, digital payment services and cryptocurrency providers to carry out these operations.
Payment providers may collect or process information under their own privacy policies. AlterSpin does not control how an independent provider uses information submitted directly through its payment interface.
Transaction records may be retained when necessary to resolve disputes, prevent fraud, complete financial reporting or comply with legal and licensing requirements.
Cookies and Similar Technologies
AlterSpin uses cookies and related technologies to keep the website functional, maintain login sessions, remember account preferences, analyse platform performance and improve security.
- Essential cookies support login, navigation and account security
- Preference cookies remember language and display selections
- Analytics cookies help us understand how the platform is used
- Security technologies identify suspicious access or automated activity
- Marketing cookies may measure the performance of permitted campaigns
You can manage non-essential cookies through the available consent controls or your browser settings. Blocking essential cookies may prevent login, payment or account features from working correctly.
Who May Receive Your Information
Personal information may be shared with carefully selected service providers where this is necessary to operate AlterSpin. Access is limited to the information required for the relevant service.
- Payment processors and financial service providers
- Identity verification and fraud-prevention services
- Casino game, live dealer and sportsbook technology providers
- Hosting, cybersecurity and technical support partners
- Analytics and platform performance services
- Professional advisers, auditors and compliance specialists
- Licensing bodies, regulators or law-enforcement authorities
We do not sell personal information in exchange for payment. Information may be disclosed where required by law, necessary to protect users or needed to investigate suspected fraud or criminal activity.
International Data Processing
Some service providers may operate in countries outside Canada or outside the country where you created your account. As a result, personal information may be transferred to and processed in another jurisdiction.
Where required, appropriate contractual, organisational or technical measures are used to protect transferred information. Privacy laws in another country may differ from those that apply in your place of residence.
How Long We Keep Information
Personal information is retained only for as long as it is reasonably needed for account operation, transaction management, dispute handling, fraud prevention and regulatory compliance.
Closing an account does not always result in immediate deletion. Certain identity, financial, betting and communication records may need to be retained after closure where required by law, licensing conditions or legitimate security needs.
When information is no longer required, it may be securely deleted, anonymised or placed beyond active use in accordance with internal retention procedures.
How We Protect Personal Data
AlterSpin uses administrative, technical and organisational safeguards designed to reduce the risk of unauthorised access, loss, misuse or alteration of personal information.
These measures may include encrypted data transmission, restricted staff access, account monitoring, secure payment channels, verification procedures and regular reviews of platform security.
No online service can guarantee complete protection against every security risk. Players should use a strong and unique password, keep login details private and contact support immediately after noticing unfamiliar account activity.
Your Privacy Rights
Depending on your location and the law that applies to your account, you may have the right to request access to personal information, correct inaccurate details or ask how your data is being used.
- Request a copy of eligible personal information
- Correct incomplete or inaccurate account details
- Request deletion where retention is not legally required
- Object to or restrict certain types of processing
- Withdraw consent for consent-based processing
- Opt out of non-essential marketing communications
- Request eligible information in a portable format
- Raise a complaint about the handling of personal data
Before completing a privacy request, we may need to verify your identity. Some requests may be limited where information must be retained for legal, security, anti-fraud or regulatory reasons.
Marketing Preferences
Eligible players may receive information about promotions, bonuses, tournaments, sportsbook offers or platform updates where permitted. Marketing preferences can be changed through account controls or with the assistance of customer support.
Stopping promotional messages does not prevent AlterSpin from sending essential service communications relating to account security, verification, payments, policy updates or changes affecting the platform.
Responsible Gambling Information
Account and gameplay information may be reviewed to identify activity that could indicate harmful or uncontrolled gambling. Where appropriate, AlterSpin may provide information about responsible gambling tools, request additional checks or apply account restrictions.
Responsible gambling measures can include deposit limits, session controls, cooling-off periods and self-exclusion. Information connected to these measures may be retained to ensure that restrictions remain effective.
Age Restrictions
AlterSpin is not intended for children or anyone below the legal gambling age that applies in their location. We do not knowingly permit minors to register, deposit or participate in gambling activities.
An account may be suspended while age verification is completed. Where underage use is identified, the account may be closed and the related information handled in accordance with applicable legal and regulatory requirements.
Third-Party Services and Links
The platform may contain games, payment interfaces, tools or links provided by third parties. Those services may process information under separate privacy terms.
Players should review the privacy information presented by an external service before submitting personal or financial details. AlterSpin is not responsible for the privacy practices of independently operated websites.
Changes to This Privacy Notice
This notice may be updated when our services, technology, legal responsibilities or data-handling practices change. The latest version will be published on this page with a revised update date.
Important changes may also be communicated through the website or account area. Continued use of AlterSpin after an update means that the revised notice applies from its stated effective date.
Contact and Privacy Requests
Questions about this Privacy Notice or requests concerning personal information can be submitted through the AlterSpin live chat or the support section available on the website.
To help us process a request securely, include a clear description of the issue and be prepared to confirm your identity. Do not send passwords, full card details or unnecessary financial information through a support conversation.
Never share your AlterSpin password or verification codes with another person. Use a secure device, log out after using a shared computer and contact customer support promptly if you believe your account has been accessed without permission.